customer service Archives - Indiana Chamber of Commerce

GUEST POST: How Small Businesses Can Build a Scalable Real-Time Customer Data Strategy

GUEST POST: How Small Businesses Can Build a Scalable Real-Time Customer Data Strategy

Real-time customer data has become the heartbeat of modern business operations. Whether you’re tracking online behavior, managing personalized offers, or monitoring service usage, the ability to act on data instantly can dramatically improve customer experience and business agility. But to make this power sustainable, small business owners need one essential component: a scalability plan. A scalability plan isn’t just [...]

Matt Ottinger2025-12-12T08:23:45-05:00December 11th, 2025|

GUEST POST: Empowering Small Businesses: Boost Your Efficiency and Customer Relations

GUEST POST: Empowering Small Businesses: Boost Your Efficiency and Customer Relations

In today's rapidly evolving digital environment, small businesses must adeptly balance customer satisfaction, operational efficiency and employee management. An optimal mix of free and paid software solutions can significantly streamline your operations, enrich customer interactions, and sustain a competitive advantage. These technological tools are essential for small businesses aiming to thrive and expand in the digital age. Simplify Payments [...]

Matt Ottinger2024-07-16T08:34:02-04:00July 15th, 2024|

GUEST POST: How Industries Are Leveraging Consumer Reviews to Build Effective Marketing Campaigns

GUEST POST: How Industries Are Leveraging Consumer Reviews to Build Effective Marketing Campaigns

Customer reviews are an important part of your company’s success. Obviously, they tend to influence whether other consumers choose to engage with your business. Not to mention that you can utilize them to improve your services. One way in which too many companies overlook using reviews is in marketing campaigns. This is often because reviews are considered a static [...]

Matt Ottinger2023-05-16T09:24:28-04:00May 16th, 2023|

Shoppers Just Want to be Left Alone

Shoppers Just Want to be Left Alone

Many brick and mortar retailers may think that extensive in-person interaction and service is how they can differentiate themselves in today’s competitive environment. Not so, according to recent research by HRC Retail Advisor. For decades, retailers thrived by employing in-store associates to provide shoppers with excellent customer service, advice and individualized attention. In the digital age, however, consumers prefer [...]

Charlee Beasor2018-07-16T17:56:53-04:00July 20th, 2018|

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GUEST POST: How Small Businesses Can Build a Scalable Real-Time Customer Data Strategy

GUEST POST: Empowering Small Businesses: Boost Your Efficiency and Customer Relations

GUEST POST: How Industries Are Leveraging Consumer Reviews to Build Effective Marketing Campaigns

Shoppers Just Want to be Left Alone