Reid Health: In the Top 15% of Hospitals in the U.S. for Outstanding Patient Experience, According to Healthgrades

The distinction places Reid among the top 15 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.

Healthgrades evaluated 3,173 hospitals that submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from July 2020 to March 2021. Of those hospitals evaluated, 399 outperformed their peers – based on their patients’ responses  – to achieve the award.

“This honor is a reflection of the incredible dedication and hard work of the entire Reid Health team,” said Craig Kinyon, Reid Health President/CEO. “What makes it even more remarkable is the period evaluated came during the height of the COVID-19 pandemic, a time when our team was pushed to its limits but continued to provide high-quality care to the communities we serve.”

“We’re committed to creating an environment in which our patients and their families feel as comfortable as possible,” said Michelle McClurg, Vice President/Chief Patient Experience Officer for Reid Health. “Everything we do is guided by our organizational values of excellence, empathy, integrity, and accountability.”

Healthgrades evaluates performance by applying a scoring methodology to 10 patient experience measures, using data collected from surveys of the hospital’s patients. Questions focus on patients’ perspectives of their care in the hospital.

Topics range from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

“We applaud all recipients of the Healthgrades 2022 Outstanding Patient Experience Award for putting patient experience at the front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science, Healthgrades.

“We commend these hospitals for their ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”

Consumers can visit healthgrades.com for more information about how hospital quality was measured and access the complete methodology here.