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Shoppers Just Want to be Left Alone

Many brick and mortar retailers may think that extensive in-person interaction and service is how they can differentiate themselves in today’s competitive environment. Not so, according to recent research by HRC Retail Advisor. For decades, retailers thrived by employing in-store associates to provide shoppers with excellent customer service, advice and individualized attention. In the digital age, however, consumers prefer [...]

2018-07-16T17:56:53+00:00July 20th, 2018|